WITHDRAWAL AND REFUND INFORMATION
Statutory rights remain separate from an audit request
Submitting a free audit request does not create a paid contract. Where a consumer contract is later concluded, the applicable statutory information and any required withdrawal form are provided through the relevant contractual process.
Official withdrawal framework
The DigiXRAY Labs Terms and Conditions explain the general consumer-withdrawal framework for distance or off-premises service contracts, including the effect of requesting early performance. Individual statutory information and the model form apply according to the actual contract.
For an existing eligible contract, the separate withdrawal-request form remains available and functional.